FAQ | DeepNavi 常见问题

常见问题解答

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中文常见问题

工具导航问题

如何判断工具是否可用? +

我们通过以下状态标签实时显示工具可用性:

🟢 正常
🟡 响应缓慢
🔴 已失效

状态更新规则:

  • 每日自动扫描:对所有工具进行可用性检查
  • 用户实时反馈:点击工具卡片上的"报告问题"
  • 人工复核机制:对可疑状态进行二次验证
为什么有些工具没有中文介绍? +

出现此情况通常有以下原因:

  1. 新工具上架:中文翻译在24小时内完成
  2. 小众工具:无官方中文资料,需人工翻译
  3. 特殊领域工具:如专业影视工具,保留英文术语

您可以通过工具详情页的"申请翻译"按钮请求中文说明。

账号与设置

如何注销DeepNavi账号? +

账号注销流程:

  1. 登录账号 → 进入"账户设置"
  2. 选择"隐私与安全" → 点击"注销账号"
  3. 验证身份(邮箱/手机验证码)
  4. 确认注销(所有数据将在7天内删除)

注意:注销后无法恢复收藏的工具列表和历史记录

为什么收不到重置密码邮件? +

请按以下步骤排查:

  • 检查垃圾邮件箱:系统邮件可能被误判
  • 确认注册邮箱:在登录页点击"忘记邮箱"找回
  • 等待5分钟:高峰期可能出现延迟
  • 联系客服:若以上无效,提供用户名+注册时间

工具提交与审核

工具提交后多久能上架? +

标准审核流程如下:

第1步:初步审核(1个工作日内)

  • 验证工具是否属于短视频创作领域
  • 检查官网可访问性

第2步:深度测试(1-3个工作日)

  • 核心功能可用性验证
  • 安全扫描(无恶意代码/欺诈风险)

第3步:内容准备(24小时内)

  • 编写工具说明文档
  • 制作分类标签

总计约 2-5个工作日,通过后会邮件通知您。

为什么我的工具提交被拒绝? +

常见拒绝原因及解决方案:

拒绝原因 解决方案
工具无独立官网(仅小程序/APP) 提供官网或GitHub仓库链接
涉及敏感领域(虚拟货币/赌博) 提交替代工具
无法通过安全检测 移除恶意代码后重新提交
与现有工具高度同质化 证明独特价值点

Frequently Asked Questions

Tool Navigation

How to check if a tool is available? +

We indicate tool availability with real-time status labels:

🟢 Normal
🟡 Slow Response
🔴 Unavailable

Update rules:

  • Daily automated scan: Check all tools
  • User reports: Click "Report Issue" on tool card
  • Manual verification: For suspicious status
Why some tools lack Chinese descriptions? +

Common reasons include:

  1. Newly added tools: Translation within 24 hours
  2. Niche tools: No official Chinese materials
  3. Specialized tools: Keep English terms for accuracy

Request translation via "Request Translation" button on tool detail page.

Account & Settings

How to delete my DeepNavi account? +

Account deletion process:

  1. Log in → Go to "Account Settings"
  2. Select "Privacy & Security" → Click "Delete Account"
  3. Verify identity (email/mobile code)
  4. Confirm deletion (data erased within 7 days)

Note: Saved tools and history cannot be recovered

Why didn't I receive password reset email? +

Troubleshooting steps:

  • Check spam folder: System emails may be filtered
  • Confirm registered email: Use "Forgot Email" on login page
  • Wait 5 minutes: Possible delays during peak hours
  • Contact support: Provide username + registration date

Tool Submission & Review

How long for submitted tools to be listed? +

Standard review process:

Step 1: Initial Review (within 1 business day)

  • Verify tool category relevance
  • Check website accessibility

Step 2: Deep Testing (1-3 business days)

  • Core functionality test
  • Security scan (malware/fraud risks)

Step 3: Content Preparation (within 24 hours)

  • Write tool description
  • Create classification tags

Total about 2-5 business days, you'll receive email notification.

Why was my tool submission rejected? +

Common reasons and solutions:

Rejection Reason Solution
No independent website (only app/mini-program) Provide official site or GitHub repo
Sensitive field (crypto/gambling related) Submit alternative tool
Failed security check Remove malicious code and resubmit
High similarity to existing tools Demonstrate unique value

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